Refund policy
Effective Date: 20-04-2026
At D’lux Dekor, we strive to ensure you are satisfied with your purchase. If you are not fully satisfied, please review our return and refund policy below.
Returns
- Returns are accepted within 7 days of delivery
- Items must be unused, undamaged, and in original packaging
- Proof of purchase is required
To initiate a return, contact us at:
📧 info@dluxdekor.com
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products
- Custom-made or special order items
- Items not in original condition
Refunds
- Once your return is received and inspected, we will notify you
- Approved refunds will be processed to your original payment method
- Refund processing time may take 5–10 business days
Shipping
- Return shipping costs are the responsibility of the customer
- Original shipping charges are non-refundable
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide images of the product and packaging
- We will arrange a replacement or refund after verification
Order Cancellation
- Orders can be cancelled within 24 hours of placing the order
- Once shipped, orders cannot be cancelled
Contact Us
For any questions or return requests:
📧 Email: info@dluxdecor.com
🌐 Website: https://www.dluxdekor.com