Frequently Asked Questions
Find answers to common questions about our products, shipping, and services
All our products are handcrafted from premium quality brass and bronze. We use traditional casting techniques combined with modern finishing methods to ensure durability and timeless beauty. Each piece is carefully inspected to meet our high-quality standards.
Yes, every item in our collection is meticulously handcrafted by skilled artisans. From idols and sculptures to door handles and cabinet hardware, each piece reflects traditional craftsmanship and attention to detail, making every product unique.
To maintain the shine and beauty of your brass items, clean them regularly with a soft cloth. For deeper cleaning, use a mixture of lemon juice and baking soda, then rinse and dry thoroughly. Avoid harsh chemicals and abrasive materials to preserve the finish.
Yes, we offer worldwide shipping with a focus on the USA and UK markets. All orders are carefully packaged to ensure safe delivery. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
Standard delivery to the USA typically takes 7-14 business days, while UK deliveries take 5-10 business days. Express shipping options are available at checkout for faster delivery. You will receive a tracking number once your order ships.
We offer free standard shipping on orders over a certain amount. The threshold varies by region and will be displayed at checkout. For orders below this amount, standard shipping rates apply based on weight and destination.
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, and Google Pay for your convenience. All transactions are processed through secure, encrypted payment gateways.
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers. All transactions are processed through PCI-compliant payment processors to ensure maximum security.
We offer a 30-day return policy on most items. Products must be unused, in original condition, and in original packaging. Custom or personalized items cannot be returned unless defective. Please contact our customer service team to initiate a return.
We take great care in packaging all items, but if your product arrives damaged, please contact us within 48 hours with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you. Your satisfaction is our priority.
Yes, we offer special pricing for bulk orders and wholesale partnerships. If you are interested in purchasing large quantities for retail, interior design projects, or corporate gifting, please contact our wholesale team for a custom quote and terms.
Yes, we welcome custom orders for unique designs, specific sizes, or personalized engravings. Please contact our design team with your requirements, and we will provide a quote and estimated production timeline. Custom orders may require a minimum quantity.
Once your order ships, you will receive an email with a tracking number and link to track your package. You can also log into your account on our website to view order status and tracking information for all your purchases.
Our customer support team is available via email, phone, and live chat. You can reach us through the contact form on our website, or email us directly. We typically respond within 24 hours during business days and are here to assist with any questions or concerns.
Yes, all our products come with a quality guarantee. Manufacturing defects are covered for 90 days from the date of purchase. This warranty does not cover normal wear and tear, misuse, or damage from improper care. Contact us if you experience any issues.